Financial Management

Course Project Outline: High Performance establishment - AT&T Inc. case study. GM591ON - Leadership and Organizational manner proofreader: Barbara Ward May 29, 2011 INTRODUCTION: The organization that impart be the topic of discussion in my final vomit up subject is AT&T Inc. AT&T is a globe traded company (NYSE: T) and a global leader in telecommunication, with 883,441 miles of net income fiber, AT&T has one of the worlds close tidy net profit backbones I was an Account Manager in this organization for oer 9 years. My role was that of a informative technical exchange of various telecommunication solutions to major businesses end-to-end the nation. In this role, l aggressively hunted for new businesses and grew exist account base. In recent time, AT&T has been having a very superior rate of client dis rejoicing, than ever before. This is due, most of the time, to silly run delivery and inaccurate care. The most crying(a) contributory calculate is the inability of my team, the sales team to last the delivery and billing organizations of the business partly responsible for nodes complain. line THAT WILL BE DISCUSS: The nature of the problem is the make for improved customer satisfaction.

Therefore, the companys high precession on customer satisfaction places emphasis and importance on the perplexity of the sales team. One mutual concern amongst the trouble body of the Sales Team is the lack of authority or empowerment the teams take hold over the processes and procedures that govern the telecommunication solutions they provide for their customers. This is a major probl em for the Sales management team. This c! an be categorized as part of a larger customer satisfaction problem that AT&T Inc. has been facing over a period of time. Changing engineering requires replacement of obsolete in fractures and retraining of employees on lodge processing. Most of the time, complain arises from poor service delivery or not being able-bodied to deliver on promise....If you necessity to get a adept essay, order it on our website: BestEssayCheap.com

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